Orders & Shipping

 

CHRISTMAS

The most wonderful time of the year! If you're gifting one of our bracelets for Christmas this year, make sure you check below for the official cut off dates for guaranteed delivery from Australia Post before the 25th. All of our bracelets are individually handmade to order, and we normally allow 2-3 days to create them, but due to Christmas fast approaching, we're working tirelessly to create your pieces the same day, and ship next day. The dates below are for ship date only, so please allow an extra day for us to make your beautiful selections. 

Standard: 12th December
Express: 19th December

Please note that these dates are for within Australia only. You can read more for overseas locations here: https://auspost.com.au/christmas

DELIVERY TIMES

All of our bracelets are custom made especially for you, once your order is placed. Due to each creation being handmade, please allow 2-3 days processing time before we ship your order. Once shipped, the below estimates should apply. 

Australia: Express 1-2 business days* / Standard 3-7 business days* 
International: Express 2-4 business days* / Standard 7-14 business days*

Please note that these delivery times are an estimate only and apply to metro/city areas only. Estimates are also from the date shipped, not necessarily the date of your order. Delivery may be delayed due to customs clearance (for international orders),  delivery outside metro areas (for both Australia and beyond) or high peak seasons such as Christmas, all of which are sadly out of our control. International customers will be responsible for any customs taxes/fees or import charges. Each country has different laws regarding custom and custom taxes.

You will receive your tracking number once your new beads are on their way. Please note that Sendle, Australia Post & My Guru Stone do not operate on public holidays or weekends. If your order has not arrived within the above estimates, please email us at hello@mygurustone.com with your full name and order number so we can look into it. It is always best to check your tracking before contacting us. 

Sustainability is important to us, which is why all orders are sent in compostable bubble mailers from Better Packaging Co. 


SHIPPING COSTS

Australia
We offer FREE standard shipping via Australia Post or Sendle for all orders over $75 AUD. With both postage services, you will receive a tracking number. Don’t reach the free shipping spend? No problem, your standard postage will be a flat fee of $7.50 AUD. If you can’t wait to get your hands on your new beads, we also offer Express postage for a flat fee of $10 AUD. 

International
We offer FREE standard shipping via Australia Post International or Sendle for all orders over $200 AUD. If you don’t qualify for our free shipping offer, you’ll simply pay a flat fee of $30 AUD for your standard post. If you’d like your order sooner, we also offer International Express shipping for a flat fee of $40 AUD.