All of our jewellery is custom made especially for you, once your order is placed. Due to each creation being handmade, please allow 2-3 days processing time before we ship your order. Once shipped, the below estimates should apply.
Australia: Express 1-2 business days* / Standard 3-7 business days*
International: Express 2-4 business days* / Standard 7-14 business days*
Please note that these delivery times are an estimate only and apply to metro/city areas only. Estimates are also from the date shipped, not necessarily the date of your order. Delivery may be delayed due to customs clearance (for international orders), delivery outside metro areas (for both Australia and beyond) or high peak seasons such as Christmas, all of which are sadly out of our control. International customers will be responsible for any customs taxes/fees or import charges. Each country has different laws regarding custom and custom taxes.
You will receive your tracking number once your new beads are on their way. Please note that Sendle, Australia Post & My Guru Stone do not operate on public holidays or weekends. If your order has not arrived within the above estimates, please email us at firstname.lastname@example.org with your full name and order number so we can look into it. It is always best to check your tracking before contacting us.
Sustainability is important to us, which is why all orders are sent in compostable bubble mailers from Better Packaging Co.
We offer FREE standard shipping via Australia Post or Sendle for all orders over $75 AUD. With both postage services, you will receive a tracking number. Don’t reach the free shipping spend? No problem, your standard postage will be a flat fee of $7.50 AUD. If you can’t wait to get your hands on your new beads, we also offer Express postage for a flat fee of $10 AUD.
We offer FREE standard shipping via Australia Post International or Sendle for all orders over $200 AUD. If you don’t qualify for our free shipping offer, you’ll simply pay a flat fee of $30 AUD for your standard post. If you’d like your order sooner, we also offer International Express shipping for a flat fee of $40 AUD.