Returns & Our Promise
Quality is important to us! All of semi-precious gemstones are natural which means there may be slight variations in colour or texture throughout your jewellery, (depending on your stone selection). This is why each stone is individually selected one by one when custom making your order, to ensure a beautiful balance.
All of our products are handmade from the highest grade stones and your choice of 925 sterling silver, 22K gold vermeil or 18k rose gold vermeil accents, which are then threaded onto the best quality tried and tested elastic string. If you are not satisfied with the quality of your product, we offer a 7 day satisfaction guarantee and will happily refund or exchange your purchase.
* Please note that you will have to cover the postage fee back to us, but if you’re looking to exchange, we will post your new beads back to you, free of charge.
It is also important to note that the use of stones/ crystals as wellness therapy is one of personal choice, and whilst we hope that the healing energies you're looking for, are found within your jewellery, we cannot guarantee this. We have done a lot of research and truly believe in the power of these stones, but we cannot promise definite outcomes or healing for all individuals.
We know choosing the right stone is a big decision, and sometimes the powers or healing we think we need in one moment, change in the next. This is why we happily offer exchanges (for items of equal or lesser value) or a Guru Gift Card* within 7 days of you receiving your order. All pieces of the order must be included in your return - box, bag, polishing cloth and card, and the jewellery must have no visible signs of wear.
*Your Guru Gift Card can be put toward future purchases, and will never expire.
Please email us at email@example.com with your order number and we’ll step you through the process.
Still not sure?
If you are still unsure of what to do next, please contact us at firstname.lastname@example.org. Working hours are Monday-Friday 9am-5pm (Brisbane, Australia Time), but we still endeavour to respond as quickly as possible.